Croma — Ps5 digital edition product not received for your mention date

I ordered a Ps5 on 29thd April and it had an expected delivery date of 5th May. I had raised a complaint to them regarding not keeping me updated regarding the delivery and the status of the product. They raised a service request in the term of ‘Backorder’. Today, which is on 9th May i got a call from their customer support saying that the product i ordered was out of stock and you will have to wait till the product is in stock. I have no updates on the package, the money which i paid is with them and i have no assurance from them. The Order id[protected] is as follows for product "Sony Playstation 5 Digital Edition 825GB SSD (CFI-1008B01R, White)". Im attaching few photos of the service request and the order details