[Resolved]  Croma — Pureit Water purifier...cheated with service and refund

Address:

Whitefield, Bengalore -560066

Order Id: CH[protected]
Complain with Croma- C[protected], C[protected], C[protected], CO[protected], SR[protected]

Hello Sir/Mam,
This was really very pathetic experience ever I had with any E-commercial Top brand like Croma, which I was not expected.
I would like to bring this in your knowledge that I've purchased a PureIT water purifier in June. And I've to raise return of the same as insufficient product information provided me from Sales Executive (Navneet-[protected]). As I was not able to dispense water during power cut, even after 10L of water stock.

I came to know from other Croma store that PureIT already given option in that Purifier to install an additional Tap to dispense water during power unavailability.

Just because of insufficient information shared with us I've lost Rs 6000 since I'd purchased the above purifier in offers.

While I returned the product to Croma Store Executive Mrs Pranali[protected] given us option of Credit Note or Gift card only to refund of the amount instead of initiating refund in Credit Card that I've used.

Now I'm chasing up with Pranali & Team as I can't avail Credit Card Cashback benefits if I'm using Croma Gift card which I've received.
I've highlighted the same to Pranali. And she is moving me round and round from more than a month by saying "she's raised the same internally, or asked me to reach couple of Croma store to submit the Gift card." Although I asked to help me with delivering same product since I got solution from other Croma sells executive or the initiate refund to my credit card in place of Gift Card.

In between I've lost al Festival Offers. And finally I'm getting above reply from Croma and team they can't help on this.

I was not expected such a poor treatment, first I lost Rs 6000 of Purifier offer, now I can't avail my Credit Card Cashback offers benefits. Also now I'm bound to have this purchase from Croma just because of this Gift Card, even after having such a pathetic experience.

Hence forth I wrote to Croma Grievance Team, (nodal.[protected]@croma.com, grievance.[protected]@croma.com) to drag their attention to this issue, although But no luck.

Please help me with either getting same product, or refund the amount back to my credit card (original payment mode).
I can’t use their given gift card as no use that I’ll be giving business to theses cheater again. I don't want to use Croma Service in future post having pathetic experience.
You're the last hope on this Sir/Mam, Requesting you please take appropriate action on it.

Thanks & Regards,
Neha Rani
Mob-[protected]