Croma — Received Defective Machine

I purchased Croma 7.5kg Top Load washing machine through TataCliq website and it got delivered on 20/06/2022. During installation on 30/06/2022, the technical personnel said the spin was not working due to system default. The return window was closed by then so I couldn't even return it. I have been contacting customer support regarding the issue and every time I raise a request it has been closed without my knowledge from the team. Even it took them more than a week to install the machine. I have made several calls to support for the replacement of the product but still, I didn't receive any update from the support as of 12/07/2022 on the replacement of the product. It is causing a great inconvenience to me as I am unable to get help and no action is not being taken against my complaint, the same conversation is repeated every time I call them asking for 48hrs to provide an update and there has never been an update provided till now.