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Croma — Received defective mobile phone - REDMI 10A (4GB-64GB) CHARCOAL BLACK

I booked REDMI 10A (4GB+64GB) CHARCOAL BLACK online the same was delivered on 22.08.2022 which is my birth day. When i come across the phone and use for one day the phone is laging and stuck . and unable to disconnect a call and it was very slow .

I informed about this to croma they ask us to return the product

On 26.08.2022 i raised to return the product and refund the same. They have accepted and arrange for return. after regular follow ups they picked up the damage mobile along on 30.08.2022

Today is 05.09.2022 ( 6.54Pm ) still there is no updates

Just now i got a call from CROMA stating that have the product is pickedup . I SHOCKED THAT THEY ARE UNABLE TO HANDLE THE CHAIN OF TRANSPORT AND AFTER FIVE DAYS THEY ARE ASKING ME WHEN THE PRODUCT HAS PICKED UP FROM ME

awaiting for a croma executive to reply at earliest and update me
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Hello, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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