[Resolved]  Croma — Receives worst Service

Address:	Iconic, Shyamal Cross Rd, Swinagar Society, Nehru Nagar, Shyamal, Ahmedabad, Gujarat 380015
Website:	www.croma.com

I've purchased a LG 55UQ80 TV on 9th August, 2022 from Croma (Shyamal Store, Ahmedabad, Gujarat).
Delivered on 10th August, 2022 - and TV installed on Saturday 13th August, 2022 after 4 days of delivery (it's too late).

and WOWWWW - it's a defected piece of LG which i received.
we've complaint, and Luckily i received 2nd defected piece of LG on 14th August, 2022 as a replacement of 1st defected LG piece

Customer Care person act like they giving us LG piece FREE. and volume/tone of that person is very annoying.
He must have to understand the concern of the customer because customer is facing the issues because of them.
Customer Care person name: Sameer

before ordering something they are like - "Yes sir", "Ok sir". after i purchased they act like as they are our BOSS...
What they saying only that's right. insteadof customer Voice/ Hurdles/ Disturbing/ Customer Time, Money & Value...

and now after sending 2 defect Tv unit - Croma sales person & customer desk teach us rules of croma for Delivery, Demo, Installation & Replace process.