[Resolved]  Croma — refund

Address:Mumbai City, Maharashtra

I write this email in desperation as in the store the manager an other people have not being able to help me since the last 5 days I have pick up a Whirlpool a/c from croma --Invoice No -- SLF02A[protected] From day 1 -- I have been Unsatisfied an have been in constant touch with your croma Outlet Whirl pool service centre guys came to check up the a/c --which gets cool after 45mins --which they claim is a normal phenomena -- I showed them my other room a/c samsung which cooling happens in 5mins--he was speechless anyway presently I have very frustruted an tired an yesterday My brother visisted the Store again --to request another a/c O.G brand --for which i am ready to pay the more difference --but all in vain So now -- I1m not asking or request for an Exchange I`m Demanding for MY REFUND BACK FOR THE A/C -------PLEASE !!! I don`t want either Me or My brother to waste more time in CROMA !! As per the Policy --Please RETURN OR REFUND the same ASAP Regards Best Regards, Dr. Kamini D Lakhiani (DIABETES & OBESITY SPECIALIST) | Head-Diabetes-Medical Services| Mobile: +91 [protected] E-Mail: [protected]@drbatras.com
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Aug 6, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear lakhiani1


Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

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