[Resolved] Croma — refund for delivery of faulty product & forcing to retain faulty product | |||||
I had purchased a washing machine from bandra branch & gifted the same to my house servant, the invoice is in name of jaya anil kadam, however from he day of the company person giving doing the installation & demo the machine was faulty and did not operate, thereafter the company sent many technicians several times to check the machine but the machine did not work. My complaint number being bof190618fs00777, i had followed up with the bandra branch several times but the managers there could not resolve my problem. On 01.07.18 my servant delivered the faulty machine at the bandra branch. I demand a complete refund immediately failing to which i shall log a complaint with the consumer department for forcing to accept a faulty product and mental harassment Kindly contact me urgently and initiate the refund immediately Bhupinder [protected] Was this information helpful? | |||||
Sep 15, 2018 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Jul 04, 2018 Croma Customer Care's response Dear Bhupinder, We are sorry for the experience you had. We have highlighted your concern to the concerned department so that the necessary actions are taken. Request your patience in the interim. Croma, Making Every Day Brighter Verified Support Jul 25, 2018 Croma Customer Care's response Dear Bhupinder, We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance. Croma, Making Every Day Brighter | |||||
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I was promised installation within 24 hrs. Till now I am not informed when will be installation done. I called customer care number several times, however no installation person has yet called or there are any signs of happening the same.
We apologize for the inconvenience. Kindly share with us your contact number, email ID and invoice number so that our team can connect with you in this regard. Thanks.
Croma, Making Every Day Brighter