Croma — Refund not initiated[protected]

Hi, My name is Mohan and my order ID is[protected]online order) dated 16 Aug 2022. Cancellation request for the same has been placed the very next day i.e 17 Aug 2022 via telephone call to customer care as there is no option to cancel the request online. [protected] is my contact number and [protected]@gmail.com is my mail Id. It's day 17 of order cancellation and I didn't get my money refunded. I got confirmation on 29 Aug through sms that the product is returned. Even after calling their customer care repeatedly for 7 times, the customer care support gives worst unexpected service and they just postponed my issues day by day saying that we will solve my problem in 24hours. Till date they have not refunded the amount