| Address: | Unit No. 701 & 702,Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India | | Website: | www.croma.com |
I purchased "Symphony D/Cooler 75L Sumo 75 XL" from Croma website on 14th May 2022 and 2 yr extended warranty along with that which cost me Rs 10, 521 and Rs 1187.10 respectively. The cooler was damaged because of which I returned it, after 3-4 days it was returned successfully, further I got the refund after 1-2 weeks (after complaining to customer care multiple times). The refund amount I received was Rs 10, 521 which was just for cooler and I didn't get refund of 1187.10 which was for extended warranty which is of no use for me. It's been more than a month now and I have raised complaint to customer care many times, every time they are saying that I will get my refund but till now I have no update regarding the refund and also no hope of receiving the refund. They are continuously making fool of me and not providing the solution/refund. After so many days and 1 month still there is no response from them and I am not even able to see any update on their website plus i am not receiving any mail/sms/call from them regarding this even after raising so many complaints. They do not want to provide the refund.
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