Croma — Refund not received from 21 days and order cancelled without any notice.

Address:

Infiniti Retail Limited CIN: U31900MH2005PLC158120 Unit No. 701 & 702,Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India

I placed an order for 14 Croma TV’s and received confirmation for none of them. After complaining what I get to know is that there was a technical glitch from their end and still nobody cared to inform me. All the TV’s are worth 1, 15, 360. After complaining again and again still now post 21 days still I haven’t received any updates from them for the refund.

The same happened with me for 2 microwaves as well. And guess what these people have given the same order number for both the orders, i.e 14 croma TV and 2 microwaves which were cancelled without any notice. What I saw is return received like WTH.

Also, they sent one of my refund to a different account and not in the source account. I have proofs for everything and will file a complaint against these fools in the court soon.

The staff and grievance officer is so useless can’t even explain. Check the order no in below mentioned screenshots. And I have already emailed the customer care and grievance officer all the statements and proofs.

Worst experience ever with Croma and NEVER EVER ORDERING AGAIN.