Croma — Refund Not Reflecting In Bank Account

Address:

India

I ordered 2 Split ACs from Croma and paid for it by my card, But within few minutes I realized I ordered a wrong model and cancelled it immediately and got messages regarding cancellation. Within few hours I got the message that Refund is completed and on the portal itself it was same status refund completed. But till now the amount is not reflecting in my account. I asked the Croma team for RRN(refund reference number) Or UTR number for refund to which they did not reply to my email. Order ID[protected]

I want to lodge a complaint against this fraud.