Croma — Refund (Rs.18499) not received yet after 1 month from cancellation of order

I haven't got the refund amount for my cancelled order. I am requesting Croma for last 1 month to kindly refund my money since cancellation, but they have not refunded till yet. I used 2 modes of payment for this order and only partial refund of Rs. 4500 is done, Rs. 18499 refund is still pending.

Please refer below details:-

order id:[protected]
SR No: [protected]
Mode of payment - Croma gift card(Rs.4500)+ icici credit card(Rs.18499)
Seeking urgent help on this.
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Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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