[Resolved] Croma — Refuse to provide Accessories

Soumya SRP

from Hyderabad, Telangana

Sep 16, 2022

Address:

https://www.croma.com/

Hi,

I purchased 1 IFB 30BRS2 microwave oven online (Order id[protected] from croma on 10-Sept-2022 and got delivery on 11-Sept-2022. One set of "Borosil microwave kit" comes with that microwave, but they didn't deliver it. I raised the service request for that and called the customer care but nothing happened. No1 respond properly. Even I asked for return also but the are not doing that also. What should I do?

Even before buying I spoke with their online store executive as well as 2 store executives and they confirmed me that the kit will comes with the microwave.

Attaching the borosil kit which they refuse to deliver.

+1 photos

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Oct 26, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

Croma Customer Care's response Hey Soumya, we are here to help you. We have made a note of your order details and we request you to allow us some time to get this checked. We will get back to you at the earliest.

Sep 17, 2022

Updated by Soumya SRP It's already 1 week, how much time you need?

Verified Support

Sep 19, 2022

Croma Customer Care's response Hello Soumya, we request you to share a screenshot with us where it states that the Borosil microwave kit is given as a freebie with the microwave you have purchased for us to look into this.