Croma — Reg. Mini Saregama payments

I ordered for mini Saregama on 17 th May 2022 which was subsequently cancelled . Payment of Rs. 999/- 0n 17 th May 2022 and again another payment of Rs.999/ was debited from my account . No mini saregama product has been delivered to me.
It is noted that these payments have been credited to Reena Vishal Dobariya as per details given below:
(1) 17 th May 1922: To UPI ID paytm[protected]@paytm ; Transaction ID :[protected]
(2) 19th May 2022 : To UPI ID paytm[protected]@ paytm: Transaction ID
21 [protected]
Details of Amount withdrawl from my account are:
17/05/2022: UPI transfer /[protected]/Mini Saregama To [protected] amount : Rs 999/-
19/05/2022: UPI Transfer/[protected]/mini Saregama To [protected]
I had made complaint earlier three times and you have close comlaint as Resolved without actually taking any action.