Croma — Reg. Payments of Rs 999/ made by Transfer twice for Mini Saregama

The payment of rs 999/ each through two transactions made for the above, the order for which was cancelled.
Details of transactions are are:
(1) 17/05/2022 : UPI Transfer/[protected]/Mini Saregama/ To [protected]
(2) 19/09/2022 : UPI Transfer/[protected]/Mini Saregama / To [protected]
No Purchase was made .No delivery os such product made.
Pleas refund the amount Rs 1998/ in to my saving A/c[protected] Indian Bank . IFSCcode: IDIB000S117
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Croma customer support has been notified about the posted complaint.
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Hi, we have a centralized contact number, please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
Jaitushar's [Complaint's author] reply, Sep 4, 2022
What resolution has been done.? Pl give me details .
yours is the worst system of handling complaints, Why don't you give details of resolution done.?
I wish to escalate my problem to higher authority In -Change of complaints. pl give me the contact no and email id of the IN charge.

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