[Resolved]  Croma — Regarding online order of iphone 14 pro max

Website:

www.croma.com

I placed an order for iphone 14 pro max on 3rd December from website order id[protected] it was showing that your product is ready for pickup when i visit. On my visit for pick of the prder at Your croma store kankariya, your representative answered me that your product is not available with us as its system glitches and we already mentioned it to our higher authority so we cant provide the product because you ordered it online and you have to follow up for availability. we have already refunded your amount and you will get call from croma regarding the same but refund is yet to receive in my account and i haven’t received product also. Even after 3 days I didn’t receive any response from company too. On 4th December I canceled order but the product cancellation is not accepted from their end. After Contacting through various channels and visiting store personally still I didn’t get any help from croma, neither store staff nor contact centre is concerned about customer issue and still my refund was not initiated and not even get any call or mail from there side As i want know who will be responsible for payment of interest on the product price which i have paid already through credit card.