Croma — Regarding Refund

Hey Taniya this side .
I ordered an iPhone 11 on 15 August 2021.i was told that i will get my refund within 7-10 days. it's been 20 days now . They are playing with me whenever I call them they ask me to wait for another 5 working days.they keep on initiating refund but I get nothing .This is for the 4th time my refund is initiated according to them . But this is really not helping me .I don't know what to do now. No one is answerable there . Shame on this company . I am really frustrated now .I am writing mails calling them just to get my own money