[Resolved]  Croma — Replacement of defective Croma microwave 30 lts sparking from the backside

Address:

New Delhi, Delhi

This is to bring in your notice about my pathetic experience about Croma product that I recently purchased from your store at Pacific mall Gaziabad. I bought this microwave on my wife's birthday as she is very fond of cooking but I never knew it will be such big nightmare to buy one of your product. Now I regret on why did I buy such expensive one such a special occasion. I bought this piece of junk on 23rd July 2015, and from 29th July I am just wasting time on phone to call your customer care only to get assurance that "we will replace the faulty part" however I have been telling I want the machine to be replaced. I don't know how hard is it to understand that I don't want the part to be replaced, I want a new machine. It's 10th August, and still we haven't heard anything from Croma. The representative who sold us this microwave said we have world class service and my experience surely not even near world class. Knowing it's a TATA product I had faith in buying it. Now I am left with no other option than taking legal action and submitting my petition in Consumer Court, for selling hazardous goods (as there were sparks coming from the machine) and mental trauma for absolutely bizarre service. I am also posting this letter on social media to atleast make sure my friends and connected friends should not buy anything from CROMA. John Andrew