[Resolved]  Croma Retail — Croma first delivered the mobile after i cancelled it, now croma is not refunding my money and not taking the mobile back

Address:	560100
Website:	www.cromaretail.com

Hi, my name is Manish.I ordered a mobile Lumia 640xl lte from Croma retail online.than I cancelled the order by sending email to Croma.But after that also Croma has delivered the handset to my address. My house house was locked so the mobile handed over to the building watchman. Than I called Croma customer to take the mobile back and refund the money. I told them that I have opened the box and inserted the sim. Croma ecommerce depart agreed for it. mr.mohammad Gausi is In ecommerce department Croma committed me that they will refund the full money or we buy the mobile directly by visiting Croma of the same amount.he said that he had sent the confirmation email to Croma retail showroom Meenakshi mall, Bannerghatta road. Than I went today to Croma retail showroom and they said we didn't got the permission from ecommerce. Than the lady Ms Shridevi from Croma retail showroom called Croma customer care and spoken with Ms Sushri in ecommerce department and she said to give new mobile to customer and she will send the confirmation. But after some time Shridevi from Croma showroom said to me that still confirmation email is not received properly. Than again we call customer care and in last customer care told Shridevi to call Mr Manish Mittal (head of Croma ecommerce department ) and again he said that we can't take the mobile back because u have opened the box and used the phone. Still this matter is going on but they are not confirming me when will I get my money back. My order number was SLE006EC0006748. Complaint number is SR[protected].
Request you to help me in this issue as Croma people have cheated me.