[Resolved]  Croma — Return not done by croma

I have ordered an ipad air 5th gen which on unboxing found to be defective after which I shared all the images and video to the concern team and they said(on 27-may-2022)we will return the product and will provide you refund its been seven days nobody has picked my product yet and when I contact the customer care they keep saying that you will hear from us in 24 hour but is been three days nobody has called me nor they have picked my product

Invoice No: SLE024EC5638187

Complaint no. SR[protected]
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Jun 16, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2022
Croma Customer Care's response
We hope your issue is resolved, if not then please share your invoice number and registered contact details so that we can look into this matter and sort this out for you.
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