[Resolved] Croma — Samsung Galaxy bud pro not provided with purchase of Samsung galaxy book2 pro 360 laptop

[Resolved] Croma — Samsung Galaxy bud pro not provided with purchase of Samsung galaxy book2 pro 360 laptop

A Ajay Mathur1968 Aug 13, 2022 Sep 19, 2022 This thread was updated on Sep 19, 2022

Hi, I bought a Samsung Galaxy book2pro 360, I7, 15 inch from Croma Rajouri Garden, Delhi. At the time of purchase, I was informed that Samsung Galaxy Buds pro will be made available to me at a discounted rate of 999 Rs. Due to promotional offers by Samsung and Croma, I purchased the said Laptop on 30 may 2022. In-spite of repeated request made on phone calls and whatapp messages, to Mr Deepak Kumar and Pradeep Kumar of Croma, Rajouri Garden Delhi, the said sales persons have not provided the Samsung Galaxy Buds pro instead they are only giving excuses, like they have written a mail to Samsung, Samsung is not reverting etc etc ... The discount price offered on Samsung Galaxy Buds pro is an incentive and promotional offer made by Samsung to make the overall deal lucrative. Not honouring the deal after purchase has been made, tantamount to cheating and harassment of the customer. Kindly honour your deal by providing me with Samsung Galaxy Buds pro at discounted price as offered at the time of purchase. Infiniti Retail Limited Trading as CROMA Tax Invoice Del-Rajouri-A044 New Delhi-110027 Phone Number :[protected] GST No: 07AACCV1726H1ZG [protected][protected] Till No:1005 Order Number: SOA[protected] Created By: Deepak Kumar Date & Time:30/05/2022 20:17 [protected][protected] Bill to address: Ms Tanya Mathur B- 329 SARASWATI VIHAR PITAMPURA New Delhi Delhi-07 110034 [protected] Place of Supply: Delhi-07 [protected][protected] Item Description Item Code Tax Qty Price Total Amt Del_Type DemoY/N InstY/N Delivery Date HSN CODE SN/IMEI [protected][protected] [protected] SELF-PICKUP[protected] Invoice No: SLA[protected] ZPLU - Samsung15 B2P 360 12Gi7 16GBN 512 SD+OF G 250637 5B/6B 1 129990.00 116991.00 STOR NA NA NA HSN CODE: 84713090 5MBH9FET500030 Item Manual Discount: 10% OfINR -12999.0 ZPLU - HP Basic carrycase 169175 5B/6B 1 999.00 0.00 STOR NA NA NA HSN CODE: 42021220 [protected][protected] TOTAL: INR 116991.00 [protected][protected] Payment Details Credit Note INR 10000.00 CN No: CN104400700126112282600010000007 HDFC Credit Card INR 100991.0 LastFourDigits: 8336 Txn RefId:[protected] Plutus Factry Instant Cashba INR 5000.00 LastFourDigits: 8336 Txn RefId: 665761 Cash INR 1000.00 [protected][protected] Tax Summary Type Code Rate Total Amt Tax Amt CGST 5B 9.[protected].00 8923.04 SGST 6B 9.[protected].00 8923.04 CGST 5B 9.0000 0.00 0.00 SGST 6B 9.0000 0.00 0.00 PRICES INCLUSIVE OF ALL TAXES [protected][protected] [protected][protected] CIN : U31900MH2005PLC158120 Regd. Office - Unit No. 701 & 702, 7th Floor, Kaledonia, Sahar Road, Andheri East, Mumbai 400069, India Thank you for shopping with us. Buy yourself an electronics life, shop at www.croma.com Email:[protected]@croma.com [protected][protected] Transaction ID [protected][protected] Order ID [protected][protected] Was this information helpful? No (0) Yes (0)
Sep 16, 2022 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Aug 16, 2022 Croma Customer Care's response Hello, we are here to assist you and we have made a note of your details. We will get this checked and get back to you at the earliest. Verified Support Sep 19, 2022 Croma Customer Care's response Hello, as per the update from our team we would like to inform you that the coupon is registered with User ID: [protected] and it can be redeemed with the same number. We request you to kindly visit the link: https://www.croma.com/samsung-galaxy-buds2-sm-r177nzkainu-in-ear-truly-wireless-earbuds-with-mic-bluetooth-5-2-active-noise-cancellation-classical-graphite-/p/242981 to purchase the product and redeem the voucher.
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