[Resolved]  Croma — Service request not attended.. Croma... Shame for tata!!

Address:Mumbai City, Maharashtra, 400079

I have requested(request no - MUM050316FS00036) for servicing of the CROMA brand split AC installed at my place on 6th March. But sorry to say that till date Croma service guys are not interested to call/come for the servicing. I have been calling regularly on the customer care no and every time they say that the call will be attended in 24 HRS. This is the worst service I have experienced compared to all the appliances in my house. Croma is just not bothered to service their own products. CROMA...SHAME FOR TATA!!
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May 22, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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Servicing done yesterday...phewww!!!
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.

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