[Resolved]  Croma — sony headphone

My sony headphone MDR-ZZ110AP BLACK (Sr. no. P95483221G) was not working hence I had given it to the company back for repairs. I could not collect the same later and so I had sent my friend to collect it from Croma. But, the manager of croma did not issue it to my friend. I had visited the same store recently but the manager was trying to show as if the company cannot do anything and they were not aware about the whereabouts of my product.
I followed up many times but could not get the headphone.
Hence, I will be taking up the matter with higher authorities.
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Oct 27, 2018
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2018
Croma Customer Care's response
Dear Customer(devang161086),

We apologize for the inconvenience. Kindly help us with your contact number, email ID and invoice number so that our team can assist at the earliest.

Croma, Making Every Day Brighter
Verified Support
Sep 26, 2018
Croma Customer Care's response
Dear Customer(devang161086),

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter
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When tv is on after some time led on off automaticaly so many time sreen
Croma Customer Care's response, Sep 26, 2018
Verified Support
Dear Customer(Stylecraft Engineering),

We apologize for the inconvenience. Kindly help us with your contact number, email ID and invoice number so that our team can assist at the earliest.

Croma, Making Every Day Brighter
Croma Customer Care's response, Oct 1, 2018
Verified Support
Dear Customer(Stylecraft Engineering),

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter

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