[Resolved]  Croma — Staff Misbehaviour and Denial of Service and attempt of financial fraud.

Hey there. Is Croma (New Town Branch, Kolkata) being run by bunch of goons. I was misbehaved and was harassed at the store.

Today arounf 6.30 PM I went to NewTown Croma store with the intention of buying an Apple charger adapter. I took it and went to the billing counter where no one was there to attend me. Waited for many mins only after calling out loud was attended by one of the representatives Mr. Naskar (Title, as first name I cannot recall). I requsted him to price match the product price with that of Croma website, since I had done this previously as well from the same store. I was asked to wait and was left again and after a long wait I was denied when Mr. Naskar called (over Phone) his so called manager Mr. Sayan. I polictely asked to speak to him and name of the manager to which Ithe call was cut and I was asked to wait again. After again a long wait Mr. Sanjib Kumar Samanta came and very arrogantly spoke to me and misbehaved with me saying we won't match the price and will price it whatever we want. Upon listening to this I requested him and showed him the bill of previously the same store to which he said he didn't care and said no its my decision and I won't do it. I said that how come it be your decision as this is a retail store and I just asked for a price match. I also asked why am I being denied the price match. To which I was told its my decision and its my personal store. And then further more verbal hurlings were passed on to me with arrogancy. To which I felt not safe to say anything as it was getting tensed and with fear of my safe and well being I left the store.

Being a TATA Employee (TCS Employee) myself I do know that Tata Cares for its customer and always value their wellbeing first and does the right thing.

Please have a look into it and do the needful as today I had to be fearful for my safety in a public Croma Store as a Croma representative had an audacity to say its my personal wish and my personal store and I can do whatever I want there.