[Resolved]  Croma — Unavail Warranty period and Cash Back as per committment

Address:

Bangalore, Karnataka

I Poonam Kayal of Bangalore have purchased a laplop (lenova) model no G[protected]/422410 bearing serial no.YB04313047 vide invoice no. SLF020A[protected] from Croma, Eva Bangalore-560025 on 15th august 2014.At the time of purchase Crome told that you have been given additional warranty for two years and one year accidental warranty along with one year default warranty and 5% cash back as a independent day gift.In lieu of the said offer when I asked for the warranty card they replied that we will be send to you through the mail, but till date I have not received the warranty card nor the cash back. Recently I am facing problem with my laptop so I called the Croma consumer care they told they cannot do any thing u call the lenova service centre, then where is the after sell service which they guaranted at the time of purchase. Next i called the lenova service centre, to them when I enquired regarding the warranty card they said, u have only one year default warranty and additional warranty is not granted to u since your invoice and laptop is not registered, then I said that it was Croma, who said me that they will be sending the warranty card and invoice through mail, but I have not received till date.Further I was shock to hear that i have not received the additional three warranty which was promised at the time of purchase. I received the invoice and not the warranty card on 16th of august but not the warranty card, to which when I called the concerned person of Croma they told that invoice is equivalent to warranty card. Croma didnot informed me any thing regarding registeration of laptop with Lenova, Further if at the time of purchase when the aforesaid warranty and cash back was attached to a product the consumer should be granted apart from the fact that the product need to be registered or not. Now they are blaming me for the issue that i have not register the product so i cannot avial the additional warranty. How a customer know that they will avail the aforesaid additional warranty only on registration if the concerned salesman, authorityof Croma and other party connected at time of sale donot inform u the same.Few person who was at the time of sale was tejas, Prasanna and others. further both Lenova and Croma are blaming each others sales person. I donot know who is Croma's salesman and who was Lenova's saleman, the only thing I know is I have purcahsed a lenova laptop from "the Croma" It seem that it is the common policy of fraud which is been carried out by "the Croma" to all the consumer for various brands. I want all the promises made to me at the time of sale as soon as possible without paying anything extra cost. I want the immedate action to be taken or i will have to go to consumer forum.