[Resolved]  Croma — Unfair Practices

Address:

Malad West, Mumbai

I had visited Croma today 14th Oct 2021 between 5 pm to 6 pm (Infiniti Mall, Malad West, Mumbai) to purchase a new Mobile phone. The croma representative introduced me to Samsung S20 5g (8GB Ram). He offered me a deal of INR 31, 399/- (Including Ongoing offer and exchange of my old device). When I agreed the deal and proceeded for billing formalities. The representative told "Sorry Sir, the offer is over you have to pay INR 37, 000/-, ". When humbly, i requested the representative for the original deal of 31, 399. The representative spoke with management. The managements response was "Agar 31, 399 me diya tho customer hamare gale pad jayega"
It is difficult to understand, How can the offer expire within some minutes orelse is it some new sales strategy by croma to make a deal with lower price and sell a product with higher price during invoicing. Firstly they attracted me towards the product and later smartly increased the price.
Croma being a brand, this kind of cheap and unfair behavior with a disabled person is not acceptable, hurting my emotions.
I being a regular loyal customer of croma, It is a pity that a brand like TATA is insulting its regular and valued customers.