[Resolved] Croma — Window ac - no cooling - under two year warranty - dob[protected]

Pradeep Panicker

from Delhi, Delhi

Address:	110096
Website:	www.croma.com

Complaint registered with croma on 03rd april.
Product under buying warranty till[protected].

Detected as no gas - then cooling fin damage - till now reached the stage wherein cooling fin is removed and taken for replacement.
No response from customer care - no tracking system.
Keep on complaining on e-mail.
Once in a week receives call from customer care to check whether complaint closed. Then i tell them the status of complaint.
Again after two days engineer visits and does something.

No remedy till now.

Almost a month - family in severe heat conditions.

+1 photos

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Aug 14, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.