[Resolved]  Croma — Wrong conversion of EMI and denial of cash back

While purchasing, i have selected the 3rd option of your offer mentioned in your website i.e 4 months instant cash back AND 6 months NO COST EMI by using HDFC card. While while checking it had shown that my EMI would be Rs 11330 after adjusting CB and interest amount totalling Rs 6868. But the amount debited from card was Rs 71990. The next day morning i contacted your CS executive and was informed that it would be converted by the end of day and can take the delivery. But when I saw the HDFC statement i came to know that this was converted as interest EMI and not as No Cost EMI. This is the main reason for returning the product as i would be loosing nearly Rs. 7000 for this purchase. Please understand that this is the reason for my concern and made to suffer because of your fault. Hope you will understand the situation with empathy and arrange to convert this as NO COST EMI or credit the amount to my credit card and i can purchase the same phone by using some other HDFC card and avail the CB and no cost emi facility.