Crompton Greaves / CGGlobal.com Complaints & Reviews

Feb 23, 2018

Updated by Mukteshwar nath agrahari Sir, Maine ek 5hp ka moter shiv shakti tredrs mirzapur se 18 tarikh ko kharida, jo usi din jal gaya complen krne pr service center wale aaye Aur khol kr dekha to pata chala ki manufacturing diffect k Karan moter jali h, bol rahe h ki ripeyar hoga badala nai jayega, kyo sir?? kya isme costumer ki galati h.company ke maicanik ki vajah se problem huyi uska aarmecher ragad kr hit hokar jala h.
Sir please mere sath nyay kijiye

Dec 30, 2017

Updated by Venu1981 Hi,

A technician (Nagaraju) has been assigned and attended on 28th December 2017. He analysed the issue and found there is a small hole to the oil cabinet inside the room heater. As per his analysis, any wire touches to the oil cabinet will burn it and damages the oil container. That's how a it burnt and made a small hole to the oil container and thus the oil spilled out.

This was happen due to the mistake made by the previous service guy on 17th December while checking the fan sound.

And this technician Nagaraju told that need to replace the oil container completely as it is not repairable and he will communicate to his management to provide a solution for me.

But, now, it seems, his management is not taking any responsibility for it and asked me to give a call to one of their manager Venugopal.

After several attempts of phone call, I was able to talk to Mr Venugopal today. I have explained him the complete issue. But, he is not taking accepting that the issue is due to his technician. And saying my product is out of warranty. Even, I have said that my product is out of warranty while giving a service complaint and paid the service charges as well.

But, now, I am expecting Crompton should provide a solution to my room heater as it was damaged due to the technician's mistake.

Requesting your help in following up the problem with Crompton in getting justice.

Thanks,
Venu

Nov 30, 2017

Updated by google google Sir/Madam,

This has reference to the earlier communication /Legal notice dated 31/10/2017 regarding replacement of Mono block pump (Mini Master Plus) which had purchased from your local distributor M/s. Gupta Electrical Co., Sector-22, Chandigarh (UT) in Aug.2017.

In continuation of above, we would like to inform you that the new pump were installed by your Company's service people (M/s. M.S. Jaswinder & Co., Mohali) on 24/11/2017. The first day there were some tech. issue in it and later on Company's service people has give report mentioning "Bearing Sound " on 11/11/2017 vide Job No.-3055.

On the same day we have informed them that loud noise comes in new pump also, said it is not our motor fault, may be problem is in pipe lines. A complaint has also lodged on your helpline vide number -[protected] on the same day. The contents of message " Your Complaint will be attended soon".

On the same day we had requested to your service people to send your electrician for checking, they said they will arrange it, but till today evening nobody has been approach/ visited .

You are therefore, requested to kindly look into it, else case to be filled in Consumer Forum in 1st week of December, 2017.

Warm regards,
Rajeev Gogia