Crompton Greaves / CGGlobal.com Complaints & Reviews

Dear sir,
My self rajkumar purchase a cooler motor model noumber classic 500mms on date 24 aprail 2017 from rao trades rewari.
Unfortunately motor stop working, i give complaint to dealer as well as customer care, company engineer visit my home he told me that motor is defective it will be replaced but till now no response from dealer side. And care side. Plz do needful

My complaint number is [protected] which is registered by customer care on 10-07-17

I'hd purchased a crompton aura premium ceiling fan on 22/5/2017 from mithila electricals ([protected], [protected]) (Product sl. No - (21) pecbg279262). From the date of purchase the fan is giving a horrifying sound. The sound is so intense and horrifying. Because of this sound it is impossible to sleep at night. Whenever i switched on the fan the sound is get started.in this regard i'hd lodged a complaint to customer care (Complaint no-[protected] attended by s. S enterprise[protected]. After 2days a technician came to repair to my house but after repair the sound has doubled. It was so irritating. The technician told me that the blade is faulty so it has to be replaced
(Blade color is "husky brown"). After few days i call back to customer care again but they assured me that technician will come to my house and will solve the problem but no one came. Then i call to the technician repeatedly and he said that he told the fact to his company i, e, s. S enterprise (Ph. No-[protected]) but due to non availability of the blade (Husky brown) he could not do nothing.in this situation i request you to deliver the husky brown aura blade to the proper destination as they do properly... Plz do the needful... Regards, sumit biswas, [protected], [protected], nadia, west bengal.

Respected sir,

This is to inform you that, i had purchased a pump and pannel board of crompton greaves, last year and unfortunately the pannel board is burned, i called your tecnician, they told that the cerkit board is burned and need to be replaced, but few days later your costumer care told that the board is not available, if this is the case then why the company is producing such products where we dont find the parts? And if it is available please replace it as soon as possible, since the waranty period is over i am ready to pay for the parts.

Thanks and best regards
Goutam chakraborty
Mb #[protected]

Ihavecomplainttwotimeson t. F. N. No. I complainedyour authorisedservicecentresonielectricalsfaizabad roadlko. But pumpwasnotworkingforwhichihavepaidmoney, hehastakenback mypumpbyhisworker. I calltoabhishekmobile [protected].. I again callhimbuthedoesnotrespond properly.
Ptakenecessoryactiononservicecentreandurauthorisedperson abhishek
Pradeep
[protected]

In my opinion, the 'guard ring' for the table fan is an utter waste of the consumer's time. I see it as poor engineering and hence extremely non user friendly. Why can you just give a clip lock or some other mechanism which holds the two covers of the fan in a mere second.
And what kind of thinking is behind making the min words for a complain 350 words. Don't consumers have better work to do??!!?

I have ordered on last 31-may-2017 one 20hp (940rpm) crompton greaves motor from a sub dealer named rajesh gupta, kolkata. As per shopkeeper i have to pay the amount first so that he can send me the product through transport system & i paid rs31100. But when i received the motor it was 20hp (1460rpm). Then i asked him to exchange it. But he is now not ready to exchange because i don't have the prove for previous order confomation. & also saying that bill is made so he cant exchange it. Regarding this i have spoken to company help line no & they gave me a no of kolkata sales excutive no to speak with & named mr ayan chaterjee. When i spoke with him he told me sell that motor by myself to someone else & again buy what i want. Please tell me here how this is possible for me? I belongs to a village area & how many people are using this kind of high power motor.
And the dealer name is rajesh gupta, mob no - [protected]

Dear sir,
We have bought 8 motors from r. Manilal surat out of which one cgl 2.2kw/3hp/2900 rpm motor has burnt after 5 mins of starting the motor. We have sent the motor to kerela electric your authorised service center in surat but they are denying it to repair under warranty.

We already have supplied 1000's motors of crompton and it is the quality of crompton which drives us back to crompton.

Attached is the photos and invoice copy.

Kindly look into the matter and resolve it at earliest.

Dear cg team

This is regarding service request # [protected] raised by me on 22-may-17 regarding fire in the stabilizer.

This service request was attended by your service partner “bluemind enterprises”. The technician who had come to attend the stabilizer said “one component is burnt, i have made the wires direct as of now and will replace the component within 2-3 days.” after he left, we also noticed that he had not put back the cover plate making it dangerous for anyone who may touch it accidentally. Neither did he ever come back, nor replace the component till date.

Please find below the pics of the condition in which the stabilizer was left by your technician:

We contacted the number ([protected]) as given by the technician several times, but every time nothing was done.

Please find attached the call recordings of the conversations with bluemind enterprises.

We contacted bluemind enterprises through whatsapp also, where he committed that if he wouldn’t be able to repair the stabilizer by monday (17-jul-17), he would replace the stabilizer with a new one. Again he failed to repair the stabilizer and his reasons for not able to repair kept on adding. Moreover, he kept on blaming crompton greaves for unavailability of spare parts.

Please find below the snapshot of whatsapp communication with “bluemind enterprises”:

Yesterday, when i called your customer care, then i came to know that the service request was closed by your service partner the same day without actually closing the issue at our end and he was taking us for a ride or “cheating” in other words. This partner of yours has been misleading us in the name of crompton greaves. Your representative also shared the number of your ghaziabad manager mr. Vimal ganotra ([protected]).

Please find attached the call recording of that call also (File name - [protected]@cg crompton g ([protected])_[protected]. Mp3).

Though i asked your customer care representative to escalate internally, i also tried to contact mr. Ganotra yesterday and today also but he never answered the call. So i sent all the pics and snapshots and details by whatsapp and smss but he was not responsive except his last response on sms – “sir if it is repairable then we can only repair, please let us know when we can send engineer, crompton will ensure that repair will be done up to your satisfaction”. He seems least bothered about the commitment by your own partner (Without being asked by me to replace the item) without realizing that your partner is doing commitment on cg’s behalf, hence needs to be fulfilled, either at cg’s cost or cg’s partner “bluemind enterprises’ cost.

So today, bluemind enterprises started calling me and bothering me. Request you not to involve them anymore in my service request.

Also in question is the role of mr. Vimal ganotra – does he have person or financial relations with bluemind enterprises, so as to put at stake the reputation and commitment of such a big and valuable brand of crompton greaves and thapar group at stake?

Please find below the snapshot of warranty card once again:


I have been a big fan of thapar group and crompton products and therefore, since 1993, we have been buying crompton products. But such a kind of service and response has shaken my faith on the goodwill of the organization.

Hope you will take appropriate action to get the commitments fulfilled and restore my faith on the organization.

I need to file a complained on behalf of my father (Gurbaksh singh) against crompton greaves.
I bought an electric motor from an authorized crompton dealer which got defected within 6 months of running. The authorized dealer gave me a toll free no to register a complaint and ask for the engineer visit. I did the same on 21st july'17 by calling on that toll free no and the agent advised me that my complaint will be resolved within 48 hrs and just after disconnecting the call a message also came on my mobile displaying my complaint no.
Now it has been 24th july'17 and till now no engineer has shown up neither i received a call from any. So i again called on that toll-free no and they gave me the no of the dealer handling my complaint. But when i called on that no. No one picked up the call. My complaint no is [protected].

So request you to expedite the request as it is impacting the business and take strict actions henceforth.

Thanks
Pritam singh
[protected]@gmail.com

Hello
My name is nizamuddin ansari i had bought a new ceiling fan hill brizz
Which got damaged while fitting and become completely unbalanced after that i had made a complaint on the toll free no. Which is[protected].
After this i received a message of the local service centre and i called on that service centre they told me that the engineer will come to your home within 24 hrs. But its 4 days ago no engineer came here and when i m calling to the service centre they are not receiving my call
And when i called on the above mentioned toll free no. They said the engineer had reached to your home but ur were out of station
This is fake no engineer came here and i had not been out of delhi
The customer care provided me the contact no. Of delhi manager that is [protected] but he is also not receiving my call please take any action as early as possible
My complaint no. Is - [protected]..

Your authorised service centre r k motorised workshop at indra park, kailash puri, palam, new delhi has given a mail to mumbai office for permission to replace or repair my pump but i am surprised that in 3 days there is no reply from your mumbai office. I am facing acute problem. Given 800 to a plumber as rent and installation of another pump for 4 days. Please do hurry and sort out my problem immidiatly. The said pump was 10 month old and the cost was 7800/-

Respected sir.,

I have water moter purchased for cromption graves company before 09 month ago this water moter not working for fifteen days without water very difficult in my home and fared all family member's i have contact company distributor's m/s r. K. Sales agencies, jaipur whom water moter purchase & jaipur service center but not response
And not slove my complaint

My reg. Complaint no [protected] date 18/07/2017

This complaint slove for urgent basic i have very difficult my all family member's

Your's requested to please arrange service as soon as possible

Regards.,
Kamlesh kumar sharma
Plot no - 50 santoshi vateka, vijaypura road
Purani chugi, agara road, jaipur
Near mamta public school
M. No. [protected]

Water motor pump not working on date[protected] and not making full pressure for put water from ground level and sudden pump was jamed after some time pump moving but not making full pressure. Motor not make full pressure. Motor pump not working properly. Demage and defect i cnt see so i dont send photos. Plz solve my problem urgently my arjun no[protected]
Email id :[protected]@gmail.com

Sir

Ordered two ceiling fans CROMPTON HS PLUS 48 inches 53 WATTS

One ceiling fan is working

The other one worked for 2 minutes then stopped

Kindly replace the item

ORDER NUMBER
[protected]

ORDER DATE 28. 06. 2017

BILLING ADDRESS & SHIPPING ADDRESS
Shaista Ashraf
255, Ghalib Apartment
Parwana Road, PITAMPURA
New Delhi 110034

INVOICE NUMBER & INVOICE DATE
HR- DEL[protected]
Date 28. O6. 2017

Hi everyone iam Abdul Rahman.
Same case has happened with me they now have come with new consulting name it all started with a consultancy name career Service Pvt Ltd... day 1 they called me and asked me to submit my scanned documents on [protected]@outlook.com (make sure mark it as spam). Day 2 a lady Called me did my telephonic interview n asked me to wait day 3 I got a call from verification department requesting me to pay 8100 rs on a private paytm number ... after that they asked me to wait till 3pm I received a fake call letter from cg again the same day they called me n asked to pay 7000 n they said this will be refunded in 10 mins on same paytm number n requested me to wait for some time then game started they put me on hold saying that your call is being transferred to refundable department.. now the climax seen a lady by name priya asked me to pay 12k in order to refund everything when I questioned why she said we are opening your salary account in city Bank... please do lodge a complaint for such process in the beginning of game so that it I'll be easy for police to track these bastarts please find the attachment below

I have ordered on last 31-may-2017 one 20hp (940rpm) Crompton Greaves motor from a sub dealer named Rajesh Gupta, Kolkata. As per shopkeeper I have to pay the amount first so that he can send me the product through transport system & I paid Rs31100.But when I received the motor it was 20hp(1460rpm).Then I asked him to exchange it.But he is now not ready to exchange because I don't have the prove for previous order confomation. & also saying that bill is made so he cant exchange it. Regarding this I have spoken to Company help line no & they gave me a no of Kolkata Sales Excutive no to speak with & named Mr Ayan Chaterjee. When I spoke with him he told me sell that motor by myself to someone else & again buy what I want. Please tell me here how this is possible for me ? I belongs to a village area & how many people are using this kind of high power motor.

I am disappointed with the quality of ceiling fan as i purchased a month back. From second week onwards its giving huge sound. I requested your cc and confirmed that faulty and can be replacable.

My question, if i replace, i need to spend around rs 200 for elecrecian. This is not at all aceeptable. If problem comes again, should i repeat the same

Then where is the brand value??

Complaint no[protected].
Due to this i am having sleepless nights until i replace as i am not getting electrician to refitting

Please reply

Sir,

I purchased submersible pump of crompton greaves brand on[protected]. Submersible was working normal. But today on 22 june in evening it stop working. Local mechanics instructed me to contact service engineer. You are requested to route your engineer to fix and diagonose the problem and take speedy remadial action as early as possible. We are facing water problem in summer day.

Product details
Submersible pump of 1 hp
Product serial no llma1qe0005617 (Af91168)
Model no 100w/rj/1007-40
Date of purchase. 03/06/2017

Personnel details
Md maqsood alam
Purani bazar
Po - jhajha
Dist - jamui
State - bihar
Pin - 811308
Mobile no -[protected], [protected]
Email - [protected]@gmail.com

Dear sir i have purchased 2 cromtan grieves fan before 2 years ago as i have faith on your products and my electritian suggested me about this product. But within these 2 years 1 fan is running smoothly but another one is making noise and i am afraid of that the fan will come down and broke anybody's head of my family member or mine. Request you to improve your product so that your customer will have continuous faith in your products. I have made lot of expenses for that fan and now my electritian saying change or replace this fan with some another company.

My fan is available to your engineers for study purposes. Contact and visit my home for the same.

Please find attached herewith video of my fan for your awareness.

Thanking you
Regards
Shailesh walkikar nanded
[protected]

The worst service one can experience is with crompton. I bought a cooler last year in july. I registered a complaint in may this year. Still my complaint is not resolved. First time engineer visited, he took a photocopy of bill and closed the complaint himself. Next time engineer visited, he attended the call, rectified the issue but the same issue arised in next 2-3 days. Now i called customer care last week but still the complaint is not attended.
This is the kind of service crompton is giving to its customer. This is a harrasment of the customer. Just sell the product and befool the customer.
Now i am trying the customer care number and the executives are busy from past 1 hour.
Sorry to say but i will have to escalate the issue from now onwards.