Crompton Greaves / CGGlobal.com Complaints & Reviews

मेरी की गयी शिकायत का कोई संज्ञान नहीं लिया गया चार दिन बीत जाने के बाद भी!!

This refers to purchase of a/m fan on 1st Sept 3021.
I am sorry to inform that this fan has an inherent defect of giving HUMMING SOUND at low speed (at # 1 speed)
I complaint to customer care wide complaint nos &dat as given below:
1. [protected]/01 dt 14/10/2021
2. [protected]/01 dt 08/10/2021
3. [protected]/01 dt 05/10/2021
4. [protected]/02 dt 03/10/2021
The complaint was duly attended everytime and maintenance person visited and inspected the problem and decided to change the fan with new fan 2 times.
However the problem still persists and all the 3 fans are giving the same problem of "HUMMING NOISE" at low speed.
The noise is so annoying that one can't stay / sleep in the room with this fan "ON"
It seems, this product was launched without proper R&D and quality controls. This is to request you to look into this problem and resolve the issue at the earliest
My complaints are being attended by your Authorised Service Partner ATZ GLOBAL ENGINEERS Gurgaon, Haryana, who can also be contacted on [protected].

Pressure pump has not been working for many days. Complaint was registered, company didn't provide timely resolution.
Product name CG FORCEHEAD - I
SERIAL NUMBER UBVN101145

Water pump motor minimaster 1 not working

I bought crompton ceiling fan in Flipkart, i purchased 3 fans, 1 fan started making noice from the day i received the fan, Initially it started making noise slowly after usage of one month, now fan is making lot of noise, then I gave complaint in Crompton site 3 times.
1) First time, crompton closed my complaint without visiting my house.
Complaint No.[protected]/01
2) Second time, I gave complaint again, this time crompton engineer visited my house, he tried to fix the issue, in the end he said we need to change the motor and will come tomorrow and change the motor. This happened 3 weeks back, daily when I call him, he will say, i am coming today . but he didn't come to fix the problem. But he closed the complaint in Crompton.
Complaint No.[protected] 01
3) Today again I raised the complaint
Complaint No.[protected]

I told them, I will pay extra money so you take this fan and give me new Fan. They said its not possible because you have purchased this product in Online

I have purchased Crompton Geyser on which I got warranty on tank for 5 years.The tank is damaged as advised by the technician who said will be replacing the geyser and now they are not even responding after several phone calls and just giving run arounds.Jagdamba service center in Delhi was suppose to get it replaced

Hi Crompton Team,

I have a grievance and I'm still not sure which way to go, whom to contact. By this forum this will be my last attempt and if it is not addressed immediately, I will be forced to file a lawsuit.

I bought a Pump(Model Number ) on 21st June, 2021 and since the installation it had multiple issues till now.

1)Firstly, just after the installation it had noise issue. With in few days I raised a complaint and the technician was prompt to fix it. I was happy with the service that time.

2)After a month or so, we noticed that the the motor is not pumping the water and it became a regular issue. Then we though of testing it.
(We have another motor pump with less power of 0.5 hp which is connected to the same pipe line and works well without any issue. But the new one 1hp motor causes the issue and does not transfer the water).We contacted the technician again he said there is no issue at all.

3) Then after some days there was a bursting sound from the pump and it was scary too. When we checked, it was not able to pump water and upon raising the ticket( the service provider, PREM ELECTRICAL got irritated and was rude to us. He asked why did we raise the tickets, this motor pump is not ideal for the pipeline etc.). Still we chose to be nice with the technician and wanted a replacement or a permanent fix to the problem.Again the problem could not be detected and they asked us to wait for some more days and insisted not to raise any further service requests which we agreed as it spoils their value.

4) Yesterday(19-Sep-2021) upon calling the service centre, ( PREM ELECTRICALS-Sambalpur, ODISHA) that guy was too rude to us and he said he has no time to talk to us and discuss our problem which was totally unexpected from a company person like Crompton Greaves.

I and my family are a customer of Crompton since 4 decades and never had such issues in the past. Neither we had faced such behaviour from any one from the company. Is it a kind of treatment and service you provide to customers these days?? Why can't there be a grievance cell addressal mechanism and an escalation matrix which would improve your service.

I NEED the CONTACT NUMBER/EMAIL of the NODAL/REGIONAL OFFICER immediately and if not, I will go to the Head Office personally and raise this issue with the higher authorities.

DON'T I HAVE THE RIGHT TO COMPLAIN ABOUT THE NEW FAULTY PUMP ?? I NEED A REPLACEMENT IMMEDIATELY SINCE I FEEL IT IS LIFE THREATENING( after the blasting sound).

Along with this, I am following the law channel and taking help of the social media to bring attention of your management.

ATTACHMENTS
*****************
1)Sender emails whom I have contacted but no response whatsoever.
2)TAX INVOICE/BILL

Mounting in Brocken condition when motor receive at our site
Serial No- UDGM12262

I have purchased crompton silent pro fan, parts of which are mismatch

Service request made through customer care on 12th August, 31st August, 1st September and 2nd September for noise in two fans. Your service engineer came from Durga Bhavani electrical and told to replace with New one. They have not turned up. Without rectification closing the service request repeatedly. Proofs are attached.
The response from Durga Bhavani is not upto the mark and not happy the way they respond
Solve immediately

Regards
Jvn reddy

CG household water pump stops working after 15 mins of operations and doesn'st start after that,
i have tried about 6 of your website registered mumbai numbers
but as usual no one picking up the call,

kindly do the needful as soon as possible,
my name is purnesh shah my contact number is [protected]

2 recently purchased brake motors 2 HP 3 phase have problems in breaking, motor is drawing normal current but smoke comes from break in running condition

Motor is not running when power is switched on. Only buzzing sound is coming from the motor.

Not working since 7 days

Starts and stops

Motor 10 hp
Problem in winding

Sashte [protected]

We have purchased four 2 HP brake motors from Creative engineers Aurangabad on 4th August 2021 Invoice No 130. In one motor smoke is coming from brake while running.

Dear Sir,
My brother Sanjay Singha, Saraju Apartment, R N T Road, Sodepur, Kolkata-700110 ( Near Sanmilani Club), purchased one Ceiling Fan dated 12/08/2021 but the product having technical problems so it is not working properly. In spite of our repeated request one Technician attended today but unable to repaired the same. we told him either repair the same or replace the same it is under in warranty period. but sorry to say all are silent.
Please look into the matter.
Sir, till now company neither replace nor repair the Fan

Dear Sir,
My brother Sanjay Singha, Saraju Apartment, R N T Road, Sodepur, Kolkata-700110 ( Near Sanmilani Club), purchased one Ceiling Fan dated 12/08/2021 but the product having technical problems so it is not working properly. In spite of our repeated request one Technician attended today but unable to repaired the same. we told him either repair the same or replace the same it is under in warranty period. but sorry to say all are silent.
Please look into the matter.

Highly sound is come from motor