Cross Roads — money taken on pretext of giving on road service but at time of my need for service they denied any membership with them

On 24th august 2017 my car broke down and i took services from cross roads. They took 1350/- rupees against invoice number 17-18/00004513 from me for one year membership for on road assistance. On same day they told me that they will send the membership documents by post @ my home address. But nothing has been sent till date.

Yesterday, when my car again broke down and i called them for support. I was told that i have no membership with them and mr. Naveen on the other side (From cross roads call centre) kept on saying till you give me your membership number i cannot provide you with service. I gave him the invoice number and date, their system reflected my car (With the car number) but they did not give any support. I called up again, some mr. Nayan picked up and said, you have to pay 600 for service and later you claim the money from us based on your membership. I told him also, that i do not have any id/ number as nothing has been sent to me by your office till date. However, i have messages from your center confirming the payment along with invoice number. But to no help.

It became a mockery. All the men there started having fun on my phone call. And no service was given to me. I asked the process to get my money back, they said send an email with ur membership number and we will get it processed. But there is no membership number. Later i cancelled the request as they were not helping in any manner fro more than an hour.

This company is just making fool of customers and cheating them with their money in pretex of giving services. I need to get my money back from them