Cross Roads — on road assistance mechanic never available

Address:

110029

I am an active member with crossword, recently purchased an on road break down membership plan in the month of aug. Whenever i need breakdown assistance crossroad don't have a mechanic. Last time i called crossroad for assistance i waited for the mechanic for 2 hours but no one came for assistance. Today again i raised on road service support at 12:20 till now no update on mechanic. On calling customer care he is saying you keep on standing our mechanic will be available in evening. This is becoming heights now.

Crossroad is cheating customers and minting money and not providing any sought of road side assistance. I will now be taking this matter seriously to consumer court.