Cross Roads — pathetic experience - complaint number - 559090

Address:

Gurgaon, Haryana, 122016

Unfortunately I am a crossroad member. I took the service on 25th April 2019 (PAN INDIA TITANIUM (for 4 Year, 15 RSA Services) after paying a good amount expecting that crossroad would help me whenever I would be needing them but I was wrong.

Yesterday my wife was going somewhere and her tyre got burst after car stroke to some sharp object. She registered a complaint at 9:20 and I gave a call same time. I was told that mechanic would be there with in their TAT i.e. 45-60 minutes.

I called again around 9:45 and person there was too rude and told me to wait for another 30 minutes.

I called again around 10:25 and person there put me on hold for around 10 minutes and then told me that I cannot get the service today. What the hell. My wife was stuck in a lonely road around 10:30 PM and you guys did not turn up. Shame on you.

I paid for the service and when I am waiting for the service for more than 1 hour, I am told that I cannot get the service. She had to call other mechanic and he charged her 400 Rs to change the tyre.

I no longer want your membership. Please refund my money.

I am going to share the same feedback in social media and would never recommend your service. Crossroad is pathetic.

ember-Id : [protected]