Cross Roads — poor service by cross road

Cross road team provide poor service as my car tyre got punctured and they say mechanic will call me within 45minutes.
I called again post 45minutes and then they said again 1 hour and i receive a message from cross road that mechanic is taking time but didn't specify how much and wrote me not to call back again.
I got a call from mechanic after 2 hours 45minutes and he was at ashram and it will take again 1 hour to reach my place.
This is the example of pathetic service by cross road team.
I have to get my tyre fixed by paying 150rs from outside vendor.