Cross Roads — Receiving calls for renewal while Titanium package is valid up to 2023

Bought Titanium Package of Road side assistance for my car from Cross Roads on 25/03/2019 which is valid up to 23/03/2023, Membership ID [protected]. Receiving calls from Cross Roads on daily basis since last few months to renew the package as the same has been expired or going to expire soon. Every time I have to explain that it is still valid. Today, i.e. on 20/02/2021, I received same call again of Mr. Gaurav from Okhla office. I explained to him and also send him screen shot of my app clearly showing validity up to 23/03/2023. Even after going through the screen shot he said that this is wrong and it needs renewal. Please look in to the matter and let me know the findings
Regards