| Address: | New Delhi, Delhi, 110020 | | Website: | www.crossroadshelpline.com |
I have purchased two service packages for my two cars wagonr and i10 on 11th february, 2017, whose reciepts are attached here .I have discussed the package details with your executive ajit whose mobile no. is [protected] and email id [protected]@crossroadshelpline.com
He told me that there is [1 service package] for hatchback car amounting rs.2499 which provide car service and if i purchase[ 2 service package] in a year than i will get extra benefits like 1000 rs. crossroad voucher, car care kit, and electronic air pump which will be delivered to my address by courier.and i have also requested him to use castrol magnetic engine oil and he confirms me that we will provide the same, and then he gave me an another option for buying a [1 service package] for my another car and he assured me that the extra benefits which the company is providing in my [2 service package] will also be provided in my [1 service package ] than he requested me to confirm the payment so that they can process my service request as soon as possible and then i make the online payment for the service packages at your crossroad website and then he noted down my transaction number to process my request for both packages, i have attached the screenshots of my transaction number for the payment i have done and then he confirms the address, where service has to be done then he confirm the appointment of service for my car DL2CAF3636 for the sunday, 11/02/2017 at 2:00 pm . and till now nobody had came for the service .i have also asked your executive Mr. ajit about the reason for getting extra benefits which they are providing us, then he told me that there is a special offer period going in the company for 3 days, in which we have to purchase the service package to get these benefits . you are requested to solve my query as soon as possible .i am very frustrated from this company. I have also requested them to cancel my package and refund my money but till now there is no response for my refund .
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