Dear Concern,
I am using cross road customer from last 8-9 years, and last day the response I got from your firm is the worse & pathetic experience I ever faced.
Yesterday on 23rd August 2015, my car got broke down in Janak Puri, I logged call in cross road the very first operator told me, the mechanic will arrive in next 30-35 min. which is general ETA set from your end.
Again I called after the estimated time, again I got the same updated that mechanic will be coming in next 15-20 min.
Then again I called after 15-20 min., then again I got the update that I had to wait for another 30-35 min. and who ever the executive was available on the call said that driver is going to cal l me back for confirming the location but same no one call in that given time slot.
Again I made a call after 30 min. then again I got new ETA from executive from your side.
I just want to know if Cross Road is not able to provide good service than why you people are insisting to purchase your service.
Below are the executive names and timing I logged the call and the updates received from your end :
Complain No. : 672
First call made @ 17:46
Second Call made @ 18:23
Third Call made @ 18:32
Fourth Call made @ 18:43
Fifth Call made @ 18:53
I got the call back from mechanic after 2 hrs. of logging the call.
Note : I am not going to recommend your company service to any of my friend, Family & Official Colleagues.
Regards,
Prashant Kr. Kanwal
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