Crossbeats — Not getting replacement for defective Smartwatch

Address:CrossBeats, Ground floor, Brigade Towers, 135 Brigade Road, Ashok Nagar Bangalore -560025 Phone Number: 8050056565
Website:crossbeats.com

I have purchased watch from crossbeats through Amazon. The main feature of this watch is that it is waterproof. But after 2 months when I used the watch for swimming, it switched off & did not restart at all.
I contacted Crossbeats support team through email & they asked me send back the watch to their Banglore office. The watch reached their office on 25th November 23. From then till today I have not received any update. Tried to send them email, tried on whatsapp number. But no response at all. This is clearly case of cheating the customers.
Regards,
Ravindra
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    CrossBeats, Ground floor, Brigade Towers, 135 Brigade Road, Ashok Nagar Bangalore -560025 Phone Number: 8050056565
    India
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