[Resolved]  Crossbeats — Refund of product I have not received

Website:

crossbeats.com/?gclid=CjwKCAjwve2TBhByEiwAaktM1D0m8H_D5NTv7B57RpdT2szCvitSfXql2mL0SUMTdvfGDEQSk8VKJxoCedkQAvD_BwE

I have ordered a product on crossbeats website on 15th April 2022.
They delivered it via Bluedart but I was not in the city and hence bluedart has returned the product to Crossbeats on 25th April 2022.

Now, they are not refunding the money saying they have not received the product.

I gave them sufficient proofs like Bluedart tracking id to and fro.
I gave them the call recording with Bluedart where they said that the product has returned to Crossbeats Bangalore.

Still they are not accepting it.