Crossroad — Crossroad cheaters

Address:	New Delhi, Delhi, 110091
Website:	www.crossroadshelpline.com

By this post i want to warn my freinds that nowadays companies like crossroads are cheating thier customers.
I am member of crossroads services since last many years. My current membership is with vehicle no. Dl7cdxxxx. As the vehicle was more than 10 years old, i have sold this vehicle no. Dl7cdxxxx. Now i requested crossroads to register my new vehicle no. Dl8czxxxx under my membership, but they are now asking me charges for that whereas at the time of taking membership i was told that you can change the vehicle at any time.
Earlier i was having one year subscription for my old car and i was happy with that. One fine morning representative of crossroads ms. Nidhi rang me and asked me to convert my subscription for life time. At that time i told her that i am going to sell this old car because it was 10 years old but she assured me that i can change my car without any extra cost in life time subscription and therefore i agreed with her to convert my subscription to life time. This assurance was also given to my other friends also.
Now crossroads is telling that i have to give another rs.999 for changing my vehicle. This is really surprising. I do not understand why they are lying with the customers. It will affect the reputation of company like crossroads which is otherwise giving very good service to their customers. I feel cheated with this transaction and again and again requested them to please consider my request for changing the vehicle under my subscription without any further charge as they can see it is not too old that i had converted my plan to life time plan. Had i know these charges earlier i may get the membership for new car and not for 10 years old vehicle which i had already planned to sell.
I am not getting any reply on my repeated emails and no response to my telephonic complaints. What shall i do?