Crossroads — Complaint against Customer care executive and company services

Address:

Delhi

Just wanted to share my experience with Crossroads.
My car battery was discharged and I tried to register service request on Crossroads App but it was asking for closure code for service request registered one year back. Closure code was not available on Crossroads App since their server was down since 6 hours.
I called up customer care and they insisted on closure code and insisted on closure code.
I asked them when server is down how can I get closure code but Customer care executive showed his inability to help and simply hung up the call.
I am very upset by the rude behaviour of their staff.
Just imagine if your car gets stuck in a unsafe area.