Crossroads — Crossroads Membership renew charges charged for 4 years but given only for 1 year

Website:

crossroadshelpline.com

Several representatives call from CrossRoads company saying that my membership is expired and I need to renew that. Even after telling them so many times that my membership is there until 2027, they are not understanding. Even one of their employees said this in threatening tone "if you don't do as we say, better not call us for any support". This is seriously insane.
I renewed my membership for 4 years in November 2021 (i was given 2 year bonus extension as well). I got a invoice for Rs. 3067 as well for the same from company. Now starting Nov 2022, they are calling me from backend teams and saying that the membership I purchased last time has ended as it was for 1 year only.
This is a complete fraud going on in which their sales team and customer care team is involved.