Crossroads — Denying help in car breakdown service

Address:

OKHLA INDUSTRIAL AREA PHASE-2 NEW DELHI-110020

I had availed pan India life time services from cross roads ph. no. 47090909
payment for service was made via receipt no. 7010 dated 28.10.2016 via cheque no. -498484 amounting 2600/- for vehicle No. UP16AF-7693
on 01.03.2022 my vehicle didnt started i called helpline no. they refused to give service stating that this service is valid up to 3 or 4years you have to again take membership at the time of taking scheme i was not communicated that service is for limited period attachment mail from cross roads clearly depicts service is for life time of vehicle
this is how they cheated by taking money in advance and misguiding people by LIFE TIME SERVICES NAME
pl. look in to the matter and do need ful