Crossroads — Non delivery of free gift items which was promised with RSA policy

Address:

Cross Roads India Assistance Pvt. Ltd., X-1, Okhla Industrial Area, Phase II, New Delhi – 110 020 Email: [email protected]

This refers to RSA policy [protected] of my vehicle DL2CAQ7260. It was promised by sales guy (Poonam [protected]& [protected]) to give below free gift hamper------
04 car perfume
Tissue paper
Fire extinguisher
Car care kit
Discount coupans
Provided the full amount is paid 4719/- for pan India 04 yrs plan, so I did the full payment.
it's 15 days past but nothing received.
The trailing mail by Team Leader Soni is-----

On Sat, Feb 13, 2021 at 12:40 PM Soni wrote:
Dear sir

I have already dispatch your gift in your address ..
[protected][protected][protected][protected]-
Even after several reminder no response by any one
Pl help to resolve the issue

Regards,
Ashok