Crossroads — Pathetic service service guy didn't turn up-waited for 4 hrs

Address:	New Delhi, Delhi, 110020
Website:	www.crossroadshelpline.com

I had availed doorstep car service from crossroads:
(Order # : cria[protected], subscription no:[protected],
Cvv no. : 142, transaction id : [protected], date : 15/01/2017, payment method : online, service tax no : aaecc5226hsd001, pan : aaecc5226h, product city : delhi ncr - rs 2499/-)

The entire followup i had to do. Initially they used to bug me by calling every other day to take their service and finally when i decided that i would take their service they forgot me after the payment. I made an online payment and booked it. There was no confirmation mail from crossroads. I had to mail them and ask for it and mr. Surendra dhote mailed me after that. Then also there was no direction how to redeem the coupons.

After following up a few times on 18 february 2017 i was finally able to schedule my car service for 26 feb 2017. On saturday (25 feb 2017) i got a call from [protected] telling me that the person will come on 26 th at around 11am. Next day from 11am till 04:00 pm i waited. I called this gentleman many times but he kept disconnecting my calls. I dropped a message as well but he didn't respond. Neither did the person or persons turn up nor did he answer my calls or inform me. Sad part is after that also i waited till monday first half expecting a follow-up call but nothing so far hence writing this mail. The worst part is i contacted through linkedin, mr. Munish sharma, vp sales and mr. Rahul sachdeva, senior manager. I have still got no resolution. Even if i call the help line number it rings out.

This is so unjust and unfair. I feel cheated and i have all the intention to take this to the consumer court.