Crossroads — Refusal of service after payment

Address:

Delhi

I paid a total of 14, 000/- (7000x2) during Dec 2020 towards 2 services validity 2 years with a FREE KIT and online GIFT voucher worth 5000 for 2 of my vehicles. I awaited one service each car during Dec 2020 and they delivered ONE kit saying the other will be sent later. Till date not received. No free online gift voucher received. Worst when I approached them for the second service during Dec 2021/ Jan 2022 I was told the validity of my subscription was only 12 months and not 24 months. I have in writing the offer details on my whatsapp by one of their office staff but company refusing to accept the same saying the offer must be on email to be valid. Whatsapp communication are not being accepted by the company. I asked for refund and obviously such companies whose purpose is to cheat their customers by all means will not budge easily. Now I am taking the case to Consumer Court next 7-10 days. Satish [protected]