Crossroads — sales executive sold misleading plan by cheating

Mohak Agarwal

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110051
Website:	www.crossroadshelpline.com

The sales representatives have been calling to me from crossroads from quite some time to sell roadside car assistance plans. This time one executive called me and offered the 4 wheeler titanium - 4 years pan india plan for rs.1000. She gave me a coupon code and after that the price of the titanium on the website was around rs.2500, then she said that website is showing the wrong price, instead you rs.1000 for one year plan on the website and she will convert it to 4 years titanium plan and send some free car wash coupons too. I paid rs.1000 one the website and after that, she never picked the call. I sent the email to [protected]@crossroadshelpline.com and an executive called and told me that we will find the source of sale and resolve your issue. Since then that executive didn't receive the call either. After that i sent 6 emails to customer care and never received any response.
I have phone numbers, names of these executives which i haven't shared in this post but can provide them if the support requires it.

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Crossroads customer support has been notified about the posted complaint.

Feb 25, 2018

Updated by Mohak Agarwal It's been 3 months and I haven't got the refund yet. I was told that I'll get the refund in 30 days. Crossroads is biggest cheater company which is still alive.