CSC — my balance is not refunded

Address:	Araria, Bihar, 854311
Website:	digitalseva.scs.gov.in

I am a csc vle
I submit a ignou online admission form but form is not submitted and amount rs. 5621.35 is deducted from my account
And amount is not refunded
I am from araria bihar pin 854311
Why custemer help line is says that amount is not refunded why
Date 27/12/2017
Time 12:55 pm
My vle id is[protected]
District - araria
State-bihar
Pin-854311 please help me