I had ordered 3 packs of similac 3 on 30th july 2022 from Cureka. Cash was paid via paytm and the transaction was successful. But I didn't get the product even after two weeks. Already messaged in the number provided as customer service number and I'm getting a very cold response. At first he/she said that the delay was due to the product being out of stock and that the delivery will be done soon. But even after so many days of waiting I didn't get it. So I made an enquiry again and I got the same reply. So I decided to ask for a refund, but there was no answer. Now they have gone completely mute and not responding to any of my messages. If they don't have enough stock, why can't they mark the product as 'Out of Stock' in their site rather than accepting the order& payment and fooling customers?????. I started buying from this site only because the rate was lower than the market price and not because it isn't available in my area.
I was hesitant at first to order from this site because I had heard of so many fraudulent sites, but later trusted only because it was mentioned in the site that it was an initiative of a group of doctors. But with this bad experience, I really doubt if I was wrong in trusting this site and paying online. I need my money back.
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